Privacy Policy

Effective Date: 30/07/2024

1. Introduction

Welcome to Cover Help ("we", "our", "us"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, address, phone number, email address, date of birth, and national insurance number.
• Financial Information: Bank account details, credit card information, and income details.
• Insurance Information: Policy numbers, claims history, and details about your insurance needs.
• Usage Data: Information about how you use our website, products, and services.

3. How We Use Your Information

We use your personal information to:

- Provide and manage our insurance advising services.

- Process your insurance applications and manage your policies.

- Communicate with you regarding your insurance needs, policies, claims, and inquiries.

- Improve our services and customer experience.

- Comply with legal and regulatory requirements.

4. Sharing Your Information

We may share your personal information with:

• Insurance Providers: To obtain quotes and manage your insurance policies.
• Service Providers: Third-party companies that perform services on our behalf, such as payment processing and data analysis.
• Regulatory Authorities: When required to comply with legal obligations or to protect our rights and interests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These measures include encryption, secure servers, and access controls.

6. Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccurate or incomplete information.
• Deletion: You can request that we delete your personal information, subject to certain legal obligations.
• Restriction: You can ask us to restrict the processing of your information in certain circumstances.
• Data Portability: You can request a copy of your information in a structured, commonly used, and machine-readable format.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to collect information about your use of our website and services. This helps us improve our services and provide a better user experience. You can manage your cookie preferences through your browser settings.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the effective date at the top of this policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Www.CoverHelp.co.uk 

Ellie@coverhelp.co.uk

07770757199